FAQ

Here are our Frequently Asked Questions. This support page aims to provide you with clarification and answers to the questions that our teams are most frequently asked. Of course, if you cannot find the information you are looking for on this page, we are here to answer you by email or telephone!
Take a look at the list of questions below and find answers to your queries:
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Do you offer solutions for residential roofs (tiles or slate)?

Dome Solar is the specialist in mounting photovoltaic panels on large roofs. We offer photovoltaic mounting systems for sloping roofs (trapezoidal sheets, sandwich panels, fibre-cement corrugated sheets), flat roofs (bitumen waterproofing, PVC synthetic membrane, TPO synthetic membrane, EPDM rubber membrane) and car park canopies.

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Do you also supply the solar panels and/or the uninsulated roof deck?

Dome Solar’s core business is the design and manufacture of mounting systems for photovoltaic panels on large roofs. However, we do have partnerships and can assist you in finding a supplier of solar panels and/or uninsulated roof deck.

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What certifications do your products have?

Dome Solar certifies its mounting systems with New Technology Surveys (Enquêtes de Techniques Nouvelles – ETN) and ATecs (Technical Approvals). These French certifications are obtained as a result of drafting comprehensive technical files and extensive testing (tear resistance and compression).

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Do you sell directly?

Dome Solar markets its own mounting systems and also distributes them through three distributors of photovoltaic solutions: KDI SOLAR and LARIVIERE.

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What information do you need to open an account?

Contact us so that we can send you the document to be completed.

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Do you offer installation of your mounting systems?

We design and manufacture but do not offer installation of our photovoltaic mounting systems. However, we are able to provide you with contact details of our partners/installers, depending on your geographical area.

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Do you carry out technical studies and draw up layout plans?

Each project is studied beforehand by our Design Office and the sales offer results from this study. The detailed layout plans are then provided to you once your order has been placed with our Sales Department.

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Do you offer product training?

We offer this additional service to all our customers. If your teams are installing one of our systems for the first time, a member of our Design Office will provide remote product training if asked to do so. And of course, our technician will remain available during the work to answer any questions you may have.

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Can one product be used for several types of roof?

Each of our mounting systems is intended for a particular use except for Ital-Solar and Helios B² which can be used on both uninsulated roof deck and sandwich panels.

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What information do I need to provide so that your Design Office can study my project?

Please complete the detailed online quotation form which will be sent to our Sales Department. This will forward it directly to the Design Office along with all your documents.